Customer Service Executive

Job Overview

Sirius Support is seeking a Customer Service Executive to deliver exceptional customer service and ensure high customer satisfaction across multiple communication channels.

As the face of our client’s brand, you will handle inbound inquiries, resolve customer issues efficiently, and escalate cases to relevant teams when necessary.

This role is ideal for someone who thrives in a fast-paced, high-volume environment, is quick-thinking, and is passionate about delivering top-tier support.

Key Responsibilities

Handle Inbound Technical Support:

Address and resolve customer inquiries via voice calls, email, chat, and phone.

Efficiently Manage High Volume Inquiries:

Respond promptly to a large volume of customer requests, ensuring timely and accurate resolutions.

Proactively Identify Customer Needs:

Understand customer concerns and provide timely, tailored solutions.

Escalate Issues:

Collaborate with internal teams to resolve complex issues and track progress.

Maintain Case Accuracy:

Use internal tools to document and track customer cases efficiently.

Resolve Customer Complaints:

Provide prompt and effective solutions to complaints, ensuring customer satisfaction.

Follow Communication Guidelines:

Adhere to company policies and procedures in all customer interactions.

Build Trust and Relationships:

Cultivate strong customer relationships through open, interactive communication.

Qualifications

Customer Service Experience:

Proven experience in a Customer or Technical Support role, particularly in high-volume, high-quality environments.

Quick Thinker:

Ability to think quickly and resolve issues effectively.

Agile Approach:

Adaptability in a fast-paced environment with the ability to multitask.

Strong Communication Skills:

Excellent verbal and written communication skills with attention to detail.

Typing Skills:

Ability to type quickly and accurately.

Proactive Attitude:

A go-getter with a proactive approach to problem-solving.

Flexible Schedule:

Willingness to work rotating shifts as needed.

Technical Proficiency:

Intermediate to advanced skills in MS Excel and Google Sheets.

Why Join Sirius Support?

Remote Flexibility:

Enjoy working from anywhere in the world.

Competitive Pay:

Earn $17 – $22 per hour based on experience.

Dynamic Work Environment:

Be part of a fast-growing support team with a focus on delivering exceptional customer experiences.