Remote Customer Service Representative (English) at Binance

Binance is the world’s leading global blockchain ecosystem and cryptocurrency infrastructure provider, offering a suite of financial products that includes the world’s largest digital asset exchange.

Our mission is to accelerate the adoption of cryptocurrency and increase financial freedom.

If you’re looking for a fast-paced, mission-driven organization with limitless opportunities to learn and grow, Binance is the place for you.

Binance is a client-facing company, so customer service is extremely important to us.

We hope to build a platform that provides our users with excellent quality, quick response times, and accurate information.

Customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform are all handled through the ticketing system and a live chat feature.

Support will be in English, and we are looking for candidates with high proficiency. Additional language proficiency is much preferred.

Responsibilities:

Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.

Handle customer enquiries, advice and suggestions via email or online tools.

Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.

Handle customer complaints, special cases or ad hoc tasks.

Requirements:

Bachelor degree or above.

Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.

High level of honesty and integrity. Proactive and meticulous.

A sense of responsibility and team work spirit.

Ability to work under pressure, strong communication skills and exceed beyond expectation.

Passionate for the customer service industry and can work under different work shifts, including night shifts.

Positive about the crypto industry.

Personal or professional experience with cryptocurrency.

Proficient in English language.

Working at Binance

Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.

Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless Tackle fast-paced, challenging and unique projects.

Work in a truly global organization, with international teams and a flat organizational structure.

Competitive salary and benefits Flexible working hours, remote-first, and casual work attire.

Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables

Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.being an equal opportunity employer.

We believe that having a diverse workforce is fundamental to our success.